Privacy Policy

Last updated: May 2025

1. Introduction

Computers.Vegas ("we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and services.

2. Information We Collect

We collect the following personal information:

• Name
• Contact information (e.g., email address, phone number)
• Service location (address where we provide mobile repairs)
• Payment details (if applicable for transactions)
• Device information (for troubleshooting and repair purposes)

3. How We Collect Information

We collect personal information through:

• Forms on our website (e.g., appointment scheduling, contact forms)
• Phone calls when scheduling repairs
• Cookies and tracking technologies (see Section 5)

4. Legal Basis for Data Collection

We collect and process personal data based on:

• User consent (when submitting forms or scheduling services)
• Contractual necessity (to provide requested services)
• Legal compliance (for tax, fraud prevention, and security purposes)

5. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. We use:

• Essential Cookies – Required for website functionality (do not require consent).
• Analytics Cookies – Used to improve website performance (require user consent).
• Marketing Cookies – Used for advertising purposes (require user consent).

Users can manage cookie preferences via their browser settings or our cookie consent banner.

6. Use of Information

We use collected information to:

• Provide computer repair services and customer support.
• Process payments and transactions securely.
• Improve website functionality and user experience.
• Comply with legal obligations (e.g., fraud prevention, tax reporting).

7. Sharing of Information

We do not sell or share personal information with third parties, except in the following cases:

• Legal requirements – If required by law or government authorities.
• Payment processors – Secure third-party payment providers (e.g., Stripe, PayPal).
• Business operations – If Computers.Vegas undergoes a merger or acquisition.

8. Data Security

We implement industry-standard security measures to protect personal data, including:

• Encryption for sensitive information.
• Secure servers with restricted access.
• Regular security audits to prevent breaches.

9. Consumer Rights (CCPA & GDPR Compliance)

Depending on your location, you may have the following rights:

• Access – Request a copy of your personal data.
• Correction – Update inaccurate information.
• Deletion – Request removal of personal data.
• Opt-Out – Decline marketing communications.

To exercise these rights, contact us at [Insert Contact Email].

10. Data Retention

We retain customer contact details, service records, and transaction history for up to 12 months after service completion unless legally required otherwise. This includes:

• Contact Information (name, phone number, email, service address).
• Transaction Records (invoice details, payment confirmations).
• Service History (repair notes, diagnostics, troubleshooting details).

What We Do NOT Store:

• Full credit card or payment details – Payments are securely processed via third-party providers. While we may store encrypted payment information for recurring transactions, we do not retain full card numbers, CVV codes, or sensitive authentication data. All payment processing follows PCI DSS compliance standards.
• Sensitive customer data – We do not retain login credentials, software licenses, or other private digital information unless specifically requested for service purposes (e.g., business IT support).
• Files on customer devices – We do not retain files from repaired devices beyond the scope of data recovery services, and only with explicit customer authorization.

Data Recovery Disclaimer:

• If a customer requests data recovery, we only retrieve files as permitted and do not retain copies after the service is complete.
• Customers are responsible for backing up their data before requesting any repair or recovery service.
• Computers.Vegas is not liable for lost or corrupted files during recovery attempts.

Payment Data Handling & PCI Compliance:

• Credit card or payment details are securely processed via third-party providers, ensuring compliance with PCI DSS regulations.
• While we may store encrypted payment information for recurring transactions, we do not retain full card numbers, CVV codes, or sensitive authentication data.
• All payment processing follows strict security standards to protect customer financial information.

Security Measures for Data Protection:

We implement industry-standard security practices to protect personal information, including:

• Encryption for sensitive customer communications.
• Secure servers with restricted access.
• Regular security audits to prevent data breaches.

11. Mobile Privacy Practices

Since we provide mobile computer repair services, we ensure that personal information collected during in-person visits is treated with the same level of security as online data.

12. Governing Law

This Privacy Policy is governed by the laws of Nevada, USA. Any disputes shall be resolved within Nevada’s jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the updated policy will be effective as of the date of posting.

14. Contact Us

For questions regarding this Privacy Policy, contact us:

📧 Contact Page
📞 (702) 502-6465